Tools for Affecting Change and Evaluating Progress

Ming-Che Tsai, M.D., Dean, College of Medicine, Chung-Shan Medical University
Sabrina Kurtz-Rossi, M.Ed., Director, Health Literacy Leadership Institute, Tufts University

This workshop will introduce participants to the ten attributes of a health literate health care organization and the systems changes needed to better meet the needs of diverse patients and communities.  The session is designed for students and professionals interested in learning more about applied health literacy interventions. Attributes of a health literate health care organization include engaging leadership, preparing the workforce, creating a shame free environment, applying plain language writing and design principle, using clear oral communication, checking for understanding, involving populations served, providing navigation assistance, and addressing health literacy in high risk situations. Participants will review available tools for affecting organizational change and evaluating progress towards becoming a health literate organization.  A variety of teaching and learning approaches will be used including multi-media, lecture, pre-reading, discussion, reflection and group work to meet the needs of all participants from a variety of working and community contexts.

Upon completing the workshop, participants will be able to:

  • Recognize health literacy as a barrier to patient-provider communication, quality health care, cost effectiveness, and positive health outcomes;
  • Describe the ten attributes of a health literate health care organization to reduce complexity and make it possible for patients to access health information and services;
  • Identify tools and techniques for conducting a health literate organizational assessment and strategies for achieving organizational change; and
  • Create a health literacy plan of action for your organization or community context.